Thanks to recent updates, sellers can automate time-consuming sales tasks like creating and sending emails to customers, as well as updating customer records with up-to-date profile data from LinkedIn. Conversational intelligence automatically extracts actionable insights directly from sales calls.
embedded Teams chat experience
optimized seller workspace helps sellers understand pipeline status
Out-of-the-box interactive charts and metrics
AI-powered opportunity and relationship scores.
The goal of the new features, according to Microsoft, is to provide greater ability to personalize shopper experiences, gain powerful capabilities to orchestrate customer journeys, create and nurture sales-ready leads, align sales and marketing , make smarter decisions and grow with an adaptable shared platform.
Run webinars and meetings through a direct connection to Microsoft Teams
Improved integration with Microsoft Teams
Use a natural language to create specific segments.
Create, manage and monitor content-rich social media posts
Collect form data with expanded entity options
New email templates and designer
Smoother approvals with Microsoft Power Automate
Surveys with Microsoft Customer Voice
On-site editing of email and forms